In order to use YourGOV, the end user will need Microsoft’s Silverlight plug-in installed on their computer. Silverlight enhances interactivity wherever the Web works.
When a Citizen follows the link to YourGOV Citizens Request Portal, the first action they must do is to log in using a valid email address and password. If the Citizen is a first time user, they will create a profile at which time they can start to use the application. Once successfully registered and logged in, the Citizen can select Add Request and enter an address or click on the map, select an issue and the date the issue was observed and enter any pertinent details.
Once submitted, the issue will be reviewed by City Staff and the appropriate action will be taken.